Privacy policy

Last updated: 16 June 2026

Club Collection ApS ("Club Collection", "we", "us" or "our") operates this store and website (clubcollection.com and clubcollection.eu) to provide you, the customer, with a curated shopping experience (the "Services"). The Services are hosted by Shopify, which enables us to provide them to you. This privacy policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services or otherwise communicate with us.

Please read this policy carefully. By using the Services, you acknowledge that you have read and understood the collection, use and disclosure of your information as described here. If there is a conflict between our terms of service and this privacy policy, this privacy policy governs with respect to the processing of your personal information.

Data controller

The controller responsible for the processing of your personal information is:

Club Collection ApS
Dampfærgevej 10, 2100 Copenhagen Ø, Denmark
Company reg. no. (CVR) 66298418
Phone: +45 35 26 65 55 · Email: info@clubcollection.com

The personal information we collect or process

When we use the term "personal information", we mean information that identifies or can reasonably be linked to you. Depending on how you interact with the Services, we may collect or process:

  • Contact details – name, address, billing and shipping address, phone number and email address.
  • Financial information – payment card and bank account details, transaction and payment information.
  • Account information – username, password, preferences and settings.
  • Transaction information – items you view, add to your cart, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
  • Communications with us – e.g. when you contact customer service.
  • Device information – device, browser, network connection, IP address and other identifiers.
  • Usage information – how and when you interact with the Services.

Sources of personal information

We collect personal information directly from you, automatically through the Services (including via cookies and similar technologies), from our service providers, and from partners or other third parties.

Legal basis for processing

We process your personal information on the following grounds (GDPR Article 6):

  • Performance of a contract – to process and deliver your orders and administer your account.
  • Legal obligation – e.g. bookkeeping and tax legislation.
  • Consent – e.g. for newsletter sign-up and non-essential cookies (which can always be withdrawn).
  • Legitimate interest – e.g. improving the Services, security and fraud prevention.

How we use your personal information

  • Providing and improving the Services – fulfilling the contract, processing payments, preparing orders, remembering preferences, handling shipments, returns and exchanges, and creating a personalised shopping experience.
  • Marketing – sending marketing via email/SMS/post and showing relevant ads (with your consent where required).
  • Security and fraud prevention – authenticating your account and ensuring a safe payment and shopping experience.
  • Communication – providing customer support and maintaining our business relationship.
  • Legal reasons – complying with applicable law and responding to valid legal requests.

Service providers and recipients

We share personal information with trusted service providers that process data on our behalf. Our current providers include, among others:

  • Shopify – webshop hosting and platform
  • Klaviyo – email and SMS marketing
  • Google (Analytics/Tag Manager, via Stape server-side) – analytics and advertising
  • Cookie Information / Consentik – cookie consent management
  • Ønskeskyen – wishlist functionality
  • GLS – shipping and delivery
  • Payment providers – e.g. Dankort, Visa, Mastercard, Apple Pay, MobilePay

How we disclose personal information

We may disclose personal information to the service providers listed above, to business and marketing partners, when you ask us to or consent to it, to affiliated companies, and in connection with a business transaction (such as a merger or bankruptcy) or to comply with legal obligations.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit is transferred to and shared with Shopify and third parties that may be located in countries other than where you live. For certain enhanced Shopify features, Shopify is an independent controller of the processing. Learn more in Shopify's consumer privacy policy.

Cookies and tracking technologies

We use cookies and similar technologies to operate the website, remember your choices, measure traffic and target marketing. Non-essential cookies are only set with your consent, which is managed via our cookie banner, and you can change or withdraw your consent at any time. See our cookie policy for details on the individual cookies.

Retention and security

No security measure is perfect, and we cannot guarantee absolute security. We retain your personal information for as long as necessary for the purposes described here – including to maintain your account, provide the Services and comply with legal obligations. Information related to purchases is retained for up to 5 years after the end of the financial year in accordance with the Danish Bookkeeping Act, after which it is deleted or anonymised.

Your rights

Depending on where you live, you have the right to: access your personal information, request erasure, have inaccurate information corrected, receive and request the transfer of your information (data portability), object to and request restriction of processing, and withdraw consent. You can also unsubscribe from marketing emails at any time via the unsubscribe link. We will not discriminate against you for exercising your rights and may ask you to verify your identity before we process your request.

Third-party websites

The Services may contain links to websites operated by third parties. We are not responsible for their privacy practices, and we recommend that you read their policies.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you can contact us to have it deleted.

International transfers

We may transfer, store and process your personal information outside your home country. When transferring outside the EEA or the United Kingdom, we use recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the destination country has been deemed to provide an adequate level of protection.

Complaints

If you wish to complain about how we process your personal information, please contact us first using the details below. You also have the right to lodge a complaint with the Danish Data Protection Agency, Datatilsynet (Carl Jacobsens Vej 35, 2500 Valby, dt@datatilsynet.dk, datatilsynet.dk), or with your local data protection authority in the EEA.

Changes to this policy

We may update this policy from time to time for operational, legal or regulatory reasons. We will post the revised policy here and update the "Last updated" date.

Contact

If you have questions or wish to exercise your rights, you can contact us by phone at +45 35 26 65 55, by email at info@clubcollection.com, or at Dampfærgevej 10, 2100 Copenhagen Ø, Denmark. Club Collection ApS is the controller of your personal information.